cuan hokiFrequently Asked Questions

Opening an account on cuan hoki takes about five minutes. First, visit our registration page and enter your email address, username, and password. Second, verify your email by clicking the link we send you. Third, complete your profile by entering your full name, date of birth, and phone number. Fourth, upload a copy of your ID (passport or national ID card) for verification. We review your documents within one business day. Once approved, you can deposit and start playing. If you are in Jakarta, Surabaya, Bandung, or other supported regions, you can use local payment methods like DANA, e-wallet, or mobile banking to fund your account.

During registration, we collect your email address, username, password, full name, date of birth, phone number, and a copy of your ID. We use this information to verify your identity and prevent fraud. Your email and phone number are used to send account notifications and password-recovery links. Your ID is verified to comply with anti-money-laundering regulations. We do not share this information with third parties. All your data is encrypted and stored securely on our servers.

Withdrawal requests are reviewed within one business day. After review, the funds are transferred to your payment method. Transfer time depends on your payment method. local payment, online payment, e-wallet, and mobile banking transfers typically arrive within minutes to a few hours. Bank transfers (local payment, online payment, e-wallet, mobile banking) may take one to two business days. local payment and online payment transfers are usually instant. During holidays like Idul Fitri or Idul Adha, processing may take longer. If your withdrawal has not arrived after the expected timeframe, contact our support team with your transaction ID.

If a deposit does not complete, the funds are returned to your payment method within one to three business days. Check your e-wallet, mobile banking, local payment, online payment, or bank account to confirm the refund. If a withdrawal fails, your balance is restored to your cuan hoki account immediately. Common reasons for failed transactions include insufficient funds, incorrect account details, or a temporary issue with your payment provider. If your transaction fails repeatedly, contact our support team. We can help you troubleshoot the issue or suggest an alternative payment method.

Before you start, read our terms of use and understand the game category you are choosing. For football betting, understand how odds work and what happens if a match is postponed. For live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), learn the basic rules of each game. For slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), understand that each spin is independent and outcomes are random. For esports (Mobile Legends, Free Fire, PUBG Mobile), familiarize yourself with the tournament format and team information. Our terms of use explain account limits, dispute resolution, and jurisdiction restrictions. Read these before opening an account.

Bonus offers vary. When we announce a new-customer welcome offer, the terms are displayed clearly in your account. Typical terms include a minimum deposit requirement, a playthrough requirement (the number of times you must stake the bonus before withdrawing), and an expiration date. Some bonuses apply only to specific games or categories. Read the full terms before accepting a bonus. If you have questions about a specific offer, contact our support team. We do not offer fixed bonus amounts—all offers are subject to terms and conditions.

To request deletion of your personal data, contact our support team via live chat or email. Include your account username and a clear statement that you want your data deleted. We will process your request within 14 days. Note that we may retain some data for legal and regulatory purposes—for example, transaction records for anti-money-laundering compliance. After deletion, you will not be able to log in to your account. If you have a remaining balance, you can request a withdrawal before your account is closed. For more details, read our privacy policy.

To contact our support team, use the live chat feature in your account or send an email to our support address. Live chat is available during business hours and typically responds within minutes. Email support is available 24/7, and we respond within one business day. When you contact us, include your account username, a clear description of your issue, and any relevant transaction IDs or screenshots. Our team responds in English and can help with account issues, payment problems, game questions, and technical support. If your issue is urgent, use live chat for faster assistance.